RETURN + EXCHANGE POLICY
At WomenVibes, we want you to be completely satisfied with your purchase. Our return and exchange policy is designed to ensure a seamless experience. Please take a moment to review our policy below:
Return Policy for Resellable Items:
Condition of Items:
- Returned items must be in 100% new and resellable condition, with all original tags and packaging.
- Items should be unused and free from any signs of wear.
Timeframe:
- Returns must be initiated within 30 days of the delivery date.
Return Process:
- Items must be handed to and scanned by the designated carrier for return shipping before the 30th day after the order delivery date.
Set Items:
- Individual items that are part of a set cannot be returned separately for refund, store credit, or exchange.
Refusal of Returns:
- WomenVibes reserves the right to refuse returns that do not meet the specified criteria.
Inspection and Refund Process:
Quality Control:
- Returned items are subject to inspection by our team before issuing a refund or exchange.
Refund Method:
- Refund credit will be processed through the original transaction payment method.
Store Credit:
- If the original payment method is no longer valid, a store credit will be issued for the approved refund amount.
Exchange Process:
- Exchanges will be shipped out promptly after returns are received and inspected.
Initiating a Return:
- To initiate a return, please email info@zwomenvibes.com. Be sure to include your order number or the email used to place the order.
Shipping Costs:
- If the original sale did not qualify for free shipping, the shipping cost will be deducted from the refund. Customers are responsible for the shipping charges of returned items.
Eligibility for Full Refund:
- Returned items not meeting the specified conditions will not be eligible for a full product refund.
Contact Information:
- For any questions or to initiate a return, please contact info@zwomenvibes.com. We’re here to assist you!
